1. Warranty period

We commit to warranty the product within the company's prescribed period from the date of purchase. The specific warranty period for each product will be clearly stated on the website.

2. Warranty conditions

To be warranted, the product must meet the following conditions:

  • The product is still under warranty and has not expired.
  • The product has a technical defect due to the manufacturer or the error caused by the shipping process.
  • The product is intact, not dented, scratched or altered by the user.
  • Warranty process
  • If your product has a technical error during the warranty period, please contact us for specific warranty process instructions. You need to present your purchase voucher or warranty card to receive a product return or free repair.

3. Warranty Liability

We commit to be responsible for product warranty according to regulations and warranty conditions. During the warranty process, we will resolve it quickly and ensure customers' rights.

4. Return Policy

We accept product returns within 7 days from the date of receipt if the product does not match the description on the Website or the product has a technical defect. Please contact us for specific instructions.

5. Information privacy policy

We are committed to protecting customer information and only use this information for product warranty purposes. We do not share or sell customer information to any third parties.

Above is the entire information of Le Thuong's privacy policy. If you have any questions, comments or complaints regarding the Warranty Policy, please contact us.